FAQ

Frequently Asked Questions

Wholesale & Ordering

Do you offer wholesale pricing?
Yes. Visit our Wholesale page (/pages/wholesale) or contact us with your order details.

What is your MOQ?
MOQ varies by product and brand. Contact us for a quote based on your market.

Shipping & Export

Do you ship internationally?
Yes — we export to EU, UK, US, Japen ,Austrila,Taiwan,Bankok,Dubai and other regions depending on product compliance.

How long is delivery?
Lead times depend on destination and stock. We confirm ETA when you place an order.

OEM & ODM

Do you offer OEM/ODM?
Yes. See OEM & ODM services at /pages/oem.

Products

Where can I browse disposable vapes?
See our Disposable Vape collection at /collections/disposable-vape.

Where are pod systems?
See Pod System collection at /collections/pod-system.

Customer Service & Shopping Information

Customer Service

Our customer service team is available by email and phone during regular business hours to assist you with questions about our vape products, product specifications, availability, orders, shipping, and the shopping process.

If you need assistance before or after placing an order, please contact us using the information below.

Email: naturevapeshop@gmail.com
Phone: +86 19924461934
WhatsApp: +86 13632718370

We are happy to help you find suitable products and provide information about product availability and order status.

Shopping Online

VapeCloudly offers a selection of vape products and related devices for customers looking for quality vaping products.

To shop by category, use the navigation menu at the top of the website.

Select a product to open its product detail page, where you can review available product information, specifications, features, and options.

To add a product to your shopping bag, select the available options and click Add to Bag.

Products added to your shopping bag are not guaranteed to remain available until your order has been successfully placed and processed.

Before completing your purchase, you can review your shopping bag, remove products, continue shopping, or proceed to checkout.

To place your order, click Proceed to Checkout and provide the required billing, delivery, shipping, and payment information.

After your order has been successfully submitted, an order confirmation will be displayed and a confirmation email will be sent to the email address provided during checkout.

When your order has been processed and shipped, you will receive shipping confirmation and available tracking information.

Payment

VapeCloudly accepts the payment methods displayed during checkout, which may include:

American Express
Visa
MasterCard
Discover

Payment methods may vary depending on the customer's location and availability.

We do not accept personal checks, cash, or money orders.

All applicable prices, taxes, shipping charges, and other fees will be displayed during the checkout process where applicable.

Age Requirements

Vape products are intended for adults of legal purchasing age only.

Customers are responsible for complying with all applicable age restrictions and laws in their location.

By placing an order with VapeCloudly, customers confirm that they meet the applicable legal age requirements for purchasing vape products in their jurisdiction.

We reserve the right to request age verification or cancel an order when required by applicable laws, regulations, or our verification procedures.

Shipping

VapeCloudly ships products to eligible destinations where the sale and shipment of the ordered products are permitted.

Shipping options and estimated delivery times are displayed during checkout based on the shipping address and available services.

International customers may be responsible for shipping costs, import duties, taxes, customs fees, or other charges imposed by the destination country.

Please check your local regulations before placing an international order.

Shipping charges are generally non-refundable unless otherwise stated in our refund policy.

Delivery times may vary depending on:

Destination
Shipping method
Product availability
Order processing time
Customs clearance
Carrier delays
Public holidays

An adult signature or age verification may be required for delivery where applicable.

For questions about your shipment, please contact our customer service team.

Email: naturevapeshop@gmail.com
Phone / WhatsApp: +86 13632718370

Approximate Transit Times

The following delivery times are estimates and may vary by destination and shipping carrier.

Ground: 5–7 business days
Two-Day: 2–3 business days
Standard Overnight: 1–2 business days

International shipments may require additional time due to customs clearance and local delivery procedures.

Order Processing Time

Orders placed Monday through Friday before 12:00 PM PST typically begin processing on the same business day, excluding holidays.

Order processing may take 1–2 business days.

Orders placed after 12:00 PM PST on Friday will typically begin processing the following Monday, excluding holidays.

Processing times may be longer during holidays, promotional periods, periods of high order volume, or when additional order verification is required.

If a product becomes unavailable during order processing, VapeCloudly will contact the customer by email.

Once an order has been shipped, the customer will receive an email containing the available tracking information.

Please note that product availability is not guaranteed until the order has been processed.

If we are unable to fulfill an order, we will notify the customer by email.

Vape Product Exchanges

If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact our customer service team within 24 hours of delivery.

Please provide:

Full name
Contact information
Order number
Product name
Description of the issue
Photos or videos of the product and packaging, when requested

Please use the subject line:

Exchange – [Order Number]

Our customer service team will review your request and provide further instructions when an exchange is approved.

Exchange Conditions

For eligible exchanges, products must generally:

Be in their original condition
Include the original packaging
Include all applicable accessories
Not show signs of misuse, modification, or damage caused by improper use

Because vape devices and related products may contain batteries, electronic components, coils, tanks, or other specialized parts, customers should not attempt unauthorized repairs or modifications.

VapeCloudly reserves the right to refuse an exchange when a product does not meet the applicable exchange requirements.

If an RMA number is issued, please follow the return instructions provided by our customer service team.

Returned packages without the required authorization information may be refused.

Once an approved return is received and inspected, the exchange will be processed according to the applicable policy.

Returns & Refunds

Return eligibility may vary depending on the product, destination, applicable regulations, and reason for the return.

For eligible US orders, customers may request a return within 14 days of delivery, subject to the conditions below.

To request a return or refund, please contact:

Email: naturevapeshop@gmail.com

Please include:

Order number
Customer name
Product name
Reason for the return
Contact information

Our customer service team will review the request and provide a Return Authorization (RA) number or further instructions when applicable.

Return Requirements

Eligible returned products must generally be:

In their original condition
Unused
In the original packaging
Complete with applicable accessories
Accompanied by the required Return Authorization number

Products that have been used, modified, damaged through improper use, or returned without the required authorization may not be eligible for a refund or exchange.

Once an approved return is received and inspected, VapeCloudly will process the applicable refund as soon as possible.

Refunds will normally be issued to the original payment method, subject to the payment provider's processing time.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number together with clear photos or videos showing:

The product
Product packaging
Shipping package
Shipping label
Any visible damage

Our customer service team will review the information and provide the appropriate solution.

Important Product Information

Vape products should be used only according to the manufacturer's instructions.

Customers should review product specifications and compatibility information before purchasing.

For devices with rechargeable batteries, use the appropriate charging equipment and follow the manufacturer's safety instructions.

Do not modify, disassemble, or misuse vape devices or batteries.

Keep vape products and batteries away from children, pets, water, excessive heat, and other conditions that may cause damage.

Customers are responsible for ensuring that the products they order are legal to purchase, possess, import, and use in their location.

Contact VapeCloudly

If you have questions about our products, orders, shipping, returns, wholesale services, or product availability, please contact our customer service team.

Email: naturevapeshop@gmail.com
Phone: +86 13632718370
WhatsApp: +86 13632718370

VapeCloudly — Vape Products, Wholesale Supply & Global Customer Support

Thank you for your interest in our products! You can easily browse and order items directly through our official online store:

🌐 www.vapecloudly.com
Simple Steps to Purchase:
1.Visit 👉 www.vapecloudly.com
2.Browse products and add items to your cart.
3.Check out securely with multiple payment options.
4.Receive instant order confirmation and shipping updates.
All transactions are protected for a safe shopping experience.
Thank you for your order! We’re pleased to offer you three convenient payment methods to complete your transaction:

1.✅ Bank Transfer （🎉Our store currently has a promotion: get a free puff💨 🎁 when you pay via bank transfer.🧡😍）
2.✅ Credit Card Payment (via Store Checkout),
3. ✅ PayPal Payment

If you have any questions or need assistance, feel free to reply to this email.
***********************************************
Support customer service for 24 Hours
WA:+ 86 19924461934
Complaint Hotline: WA+8613632718370
Email:naturevapeshop@gmail.com
*******************************************

💡1. Bank Transfer

Europe （EUR）
Dear customer, please make the payment according to the account information below.
Amount:
Payee:

Account name: Nature Life Merchants Co. Limited
Global account: DE63202208000047803158
Iban: DE63202208000047803158
Swift code/bic: SXPYDEHH
Bank country: Germany
Bank name: Banking Circle S.A.
Bank address: Maximilianstrasse 54, D-82537 München, Germany

USA （USD）

Account number：8338113390

Account name：SHENZHEN PADDINGTON SUPPLY CHAIN CO.,LTD. (* If the account name exceeds the available space, please continue in the address field.)

ABA/Routing number：026073008 (* for Fedwire),026073150 (* for ACH)

Bank name：Community Federal Savings Bank

Bank address：5 Penn Plaza, 14th Floor, New York, NY 10001

Account type：Business Account

Currency : USD

Payment method：For the payment of goods, please make a ACH/FedwirePayment

Notes：Please include [Buyer's Name, Invoice/Contract Number, and Product Name] in the memo or note section when making the payment.

Tips：

•This collection account only supports the collection of US dollars; There are two payment options: ACH or Fedwire [SWIFT/international TT is not supported by this account]

•The following memo/message should be included to the receiver when making a payment:[Buyer Name][Invoice/Contract Number][Product]

•To ensure funds are successfully received, please verify that all account details are correct when making the payment. Additionally, please confirm that the payment currency (USD) and the payment region (United States) satisfy requirements.

Australia（AUD)

Dear customer, please make the payment according to the account information below.
Amount:
Payee:

Account name: Nature Life Merchants Co Limited
Global account: 047891836
BSB: 252000
Swift code/bic: BCIRAU22XXX
Bank country: Australia
Bank name: BC Payments Australia
Bank address: level 11, 10 Carrington Street, SydneyNSW, 2000

💡2. Credit Card Payment (via Store Checkout)
Select "Credit Card" during checkout on our website.
Complete the payment using your preferred credit card. This method is secure and processed instantly.

💡3. PayPal Payment

Choose "PayPal" as your payment method.
You will be redirected to PayPal to complete the transaction securely.

Need Help?
For order assistance, reply to this email.
We’re here to ensure a smooth purchase!
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