FAQ
Frequently Asked Questions
Wholesale & Ordering
Do you offer wholesale pricing?
Yes. Visit our Wholesale page (/pages/wholesale) or contact us with your order details.
What is your MOQ?
MOQ varies by product and brand. Contact us for a quote based on your market.
Which brands do you supply?
Geek Bar, ELF, WAKA, HQD, BANG, and 30+ brands on our Brands page (/pages/brands).
Shipping & Export
Do you ship internationally?
Yes — we export to EU, UK, US, Japen ,Austrila,Taiwan,Bankok,Dubai and other regions depending on product compliance.
How long is delivery?
Lead times depend on destination and stock. We confirm ETA when you place an order.
OEM & ODM
Do you offer OEM/ODM?
Yes. See OEM & ODM services at /pages/oem.
Products
Where can I browse disposable vapes?
See our Disposable Vape collection at /collections/disposable-vape.
Where are pod systems?
See Pod System collection at /collections/pod-system.
Thank you for your interest in our products! You can easily browse and order items directly through our official online store:
🌐 www.vapecloudly.com
Simple Steps to Purchase:
1.Visit 👉 www.vapecloudly.com
2.Browse products and add items to your cart.
3.Check out securely with multiple payment options.
4.Receive instant order confirmation and shipping updates.
All transactions are protected for a safe shopping experience.
Thank you for your order! We’re pleased to offer you three convenient payment methods to complete your transaction:
1.✅ Bank Transfer （🎉Our store currently has a promotion: get a free puff💨 🎁 when you pay via bank transfer.🧡😍）
2.✅ Credit Card Payment (via Store Checkout),
3. ✅ PayPal Payment
If you have any questions or need assistance, feel free to reply to this email.
***********************************************
Support customer service for 24 Hours
WA:+ 86 19924461934
Complaint Hotline: WA+8613632718370
Email:naturevapeshop@gmail.com
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💡1. Bank Transfer
*Europe/EUR Bank Account details:
IBAN：LU144080000059079181
Account name：SHENZHEN PADDINGTON SUPPLY CHAIN CO.,LTD. （* If the account name exceeds the available space, please continue in the address field.)
SWIFT/BIC code：BCIRLULL (BCIRLULLXXX * If 11 characters are required )
Bank name：BANKING CIRCLE S.A.
Bank address：2 Boulevard de la Foire L-1528 Luxembourg
Country/region：Luxembourg
Account type：Business Account
Payment method：Only accept payments via SEPA Inst /SEPA SCT.
Notes：Please include [Buyer's Name, Invoice/Contract Number, and Product Name] in the memo or note section when making the payment.
Tips：
•This collection account only supports the collection of EUR;[SWIFT/international TT is not supported by this account]
•The following memo/message should be included to the receiver when making a payment:[Buyer Name][Invoice/Contract Number][Product]
•To ensure funds are successfully received, please verify that all account details are correct when making the payment. Additionally, please confirm that the payment currency (EUR) and the payment region (Europe) satisfy requirements.
*USA/USD Bank Account details:
Account number：8338113390
Account name：SHENZHEN PADDINGTON SUPPLY CHAIN CO.,LTD. (* If the account name exceeds the available space, please continue in the address field.)
ABA/Routing number：026073008 (* for Fedwire),026073150 (* for ACH)
Bank name：Community Federal Savings Bank
Bank address：5 Penn Plaza, 14th Floor, New York, NY 10001
Account type：Business Account
Currency : USD
Payment method：For the payment of goods, please make a ACH/FedwirePayment
Notes：Please include [Buyer's Name, Invoice/Contract Number, and Product Name] in the memo or note section when making the payment.
Tips：
•This collection account only supports the collection of US dollars; There are two payment options: ACH or Fedwire [SWIFT/international TT is not supported by this account]
•The following memo/message should be included to the receiver when making a payment:[Buyer Name][Invoice/Contract Number][Product]
•To ensure funds are successfully received, please verify that all account details are correct when making the payment. Additionally, please confirm that the payment currency (USD) and the payment region (United States) satisfy requirements.
💡2. Credit Card Payment (via Store Checkout)
Select "Credit Card" during checkout on our website.
Complete the payment using your preferred credit card. This method is secure and processed instantly.
💡3. PayPal Payment
Choose "PayPal" as your payment method.
You will be redirected to PayPal to complete the transaction securely.
Need Help?
For order assistance, reply to this email.
We’re here to ensure a smooth purchase!
"Looking for specific recommendations? Tell us your needs (brand/flavor), and we’ll suggest suitable options!"